Shipping policy
SHIPPING POLICY
Last updated: 27 October 2026
Order processing
Orders are processed within 1 to 3 working days after payment has been confirmed. Orders are not processed on weekends or public holidays. During busy periods, processing may take slightly longer. You will receive a confirmation email once we have begun processing your order.
Delivery times
ORION BY AEF distributes its products internationally as part of an import and cross-border e-commerce business. Products are shipped from various partner logistics centres, depending on their nature and availability.
Estimated delivery times are as follows:
- Free standard delivery: 8 to 12 working days
- Priority delivery with tracking and 24/7 support: 5 to 8 working days
These times apply to France, the European Union and all destinations served. Depending on the products ordered, delivery may be made in several separate shipments.
These times are provided for information only and run from the date of dispatch. They do not constitute a contractual guarantee. ORION BY AEF cannot be held responsible for delays attributable to carriers, customs services or any event beyond our control (strikes, weather conditions, logistics congestion, etc.).
Shipping charges
- Standard delivery: free, no minimum purchase
- Priority delivery with tracking and 24/7 support: €54.99
The delivery method and its price are shown before you confirm your order.
Order tracking
A tracking number will be sent to you by email as soon as your order has been dispatched. Tracking may take 5 to 10 working days to become active after dispatch. ORION BY AEF cannot be held responsible for tracking information supplied by third-party carriers.
Customs and import duties
For deliveries outside the European Union, customs fees may be charged by the destination country and are the responsibility of the customer.
We recommend that you consult your country's customs authorities before placing an order if you are unsure whether import duties will apply.
Delivery address
Please check your delivery address carefully before confirming your order. ORION BY AEF cannot be held responsible for an incorrect or incomplete address supplied by the customer. Any reshipment resulting from an address error will be charged to the customer.
Lost or damaged parcels
If your parcel has not arrived within the stated period, or if you notice damage upon receipt, contact us immediately at contact@orionbyaef.com and provide your order number. We will take the necessary steps to resolve the situation as promptly as possible.
Contact
For any questions about shipping your order:
Email: contact@orionbyaef.com
Address: 47 Rue Vivienne, 75002 Paris, France